Returns and Refunds
Returns Policy
We offer a 28-day returns policy for all full-price items. Sale items must be returned within 14 days of receipt. All returned items must be unworn, unwashed, and have original tags attached. Proof of purchase is required for all returns and refunds.
How to Return
Returns can be made through our online returns portal. You will need your order number and email address to generate a returns note. Once completed, you can send your return using any convenient carrier service.
Refund Processing
Please allow 5-7 working days for your return to be processed once received at our returns center. Refunds will be issued to your original payment method. You will receive email confirmation once your refund has been processed.
Exchange Service
We currently offer refunds rather than direct exchanges. To exchange an item, please return the original purchase and place a new order for the desired item on our website.
Return Conditions
Items must be returned in their original condition with all tags attached. Footwear must be tried on indoors only and returned in the original box. Swimwear and lingerie must be returned with hygiene seals intact.
Faulty Items
Items with manufacturing faults can be returned within 30 days of receipt for a full refund or exchange. Please contact customer service for assistance with faulty returns.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or faulty goods. We recommend using a tracked shipping service for returns.
International Returns
International customers are responsible for any customs duties or taxes incurred when returning items. These costs are non-refundable.
Final Sale Items
The following items cannot be returned: earrings, swimwear without hygiene seals, personalized items, and products marked as final sale.
Return Exceptions
We reserve the right to refuse returns that do not meet our policy conditions. Items showing signs of wear, damage, or missing tags will be returned to the customer.
Online Returns
Returns from online orders must be sent by post. We do not currently accept online returns in physical stores.
Return Tracking
You can track your return status through our returns portal. We will send email updates when we receive your return and when your refund is processed.
Refund Methods
Refunds are issued to the original payment method. Credit card refunds typically take 3-5 working days to appear in your account, depending on your bank.
Return Packaging
Please return items in their original packaging where possible. This helps ensure items are protected during transit and speeds up processing.
Holiday Returns
Extended returns periods are offered during holiday seasons. Please check our website for specific dates and terms during November and December.
Return Authorization
While not mandatory, we recommend using our returns portal to generate a returns note. This helps ensure smooth processing of your return.
Quality Inspection
All returns undergo quality inspection upon arrival. Items that fail inspection will be returned to the customer without refund.
Environmental Considerations
We encourage customers to reuse packaging materials when making returns. Our returns process is designed to minimize environmental impact.
Returns Address
All returns should be sent to our centralized returns center. The address will be provided when you generate your returns note through our portal.
Return Timeframe
The returns period is calculated from the date you receive your order. Please allow sufficient time for returns to reach us within the policy period.
Customer Support
For any questions about returns, please contact our customer service team through the help section on our website.